Privacy Policy
Protection of personal information
The data controller for personal information is Objectif... Qualité Inc., headquartered in Quebec, Canada. You may contact us at:
We may collect the following categories of information:
- Contact information: name, email, phone, organization, when you fill out our contact form or request a meeting.
- Meeting requests: information provided when booking an appointment through our scheduling link.
- Navigation data: IP address, browser type, pages visited, visit duration, collected automatically when using the site.
- Cookies: language preferences, display theme, session token.
The information collected is used for the following purposes:
- Responding to your service and contact requests.
- Scheduling and confirming appointments.
- Improving our services and the site user experience.
- Complying with our legal and regulatory obligations.
Processing is based on:
- Consent: when you voluntarily provide your information (form, email, appointment booking).
- Legitimate interest: to improve our services and site security.
- Legal obligation: in accordance with Québec Law 25 (Act respecting the protection of personal information), PIPEDA and applicable laws.
We do not sell or rent your personal information. We may disclose it in the following cases:
- Service providers: hosting, messaging, analytics tools, to the extent necessary for the provision of their services.
- Legal requirements: court order, subpoena or requirement from a competent authority.
Information is retained for the duration necessary for the purposes for which it was collected, in compliance with Law 25 requirements. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss or alteration.
In accordance with Québec Law 25 and PIPEDA, you have the following rights:
- Right of access: obtain confirmation of the existence of your information and receive a copy.
- Right of rectification: have inaccurate or incomplete information corrected.
- Right of deletion: request the deletion of your information, subject to legal retention obligations.
- Right of portability: receive your information in a structured and commonly used format.
Our site uses cookies for:
- Essential cookies: required for site operation (session, security).
- Preference cookies: language, display theme.
- Analytics cookies: anonymized traffic statistics.
You can manage your cookie preferences in your browser settings.
Contact information is retained for the duration of the business relationship and then for the period prescribed by law. Navigation data is retained for a maximum period of 12 months.
If you wish to file a complaint regarding the processing of your personal information, you may contact the Commission d'accès à l'information du Québec (CAI):
Commission d'accès à l'information du Québec www.cai.gouv.qc.ca
For any questions regarding this policy or to exercise your rights, please contact us:
- Phone: (418) 549-1939
- Toll-free: 1-855-549-1939
- Email: info@objectifqualite.ca
Questions about your rights?
We are available to answer your questions or help you exercise your privacy rights.