ISO-9001 is a standard that establishes requirements regarding a quality management system. This standard helps businesses and agencies to become more efficient and to increase client satisfaction.
1- Process structuring;
2- Meeting client requirements;
3- Identification and elimination of recurrent issues;
4- Elimination of money waste with business resumption, client complaints and/or execution logistics;
5- Developing better business practices;
6- Continuous improvement.
OBJECTIF QUALITÉ offers its expertise and its services to businesses and agencies willing to start and mostly, to succeed in the implementation process of a conformant management system to the recordable ISO standards of the 9000, 14000, 45000, 37000, 27000 series and/or other technical standards.
5. Task, roles and responsibility descriptions require involvement of all parts of the organization. Furthermore, it is essential that the system manager is provided with the necessary authority to obtain respect.
1. It is recommended that the adoption of a management system comes from a strategic move. Design and implementation of a quality management system hold into account varying needs, particular objectives, products to supply, implemented processes, the company’s size and structure.
3. The International Standards promote the adoption of a process approach when developing, implementing and improving the efficiency of the management system, in order to increase the client satisfaction in respect to their requirements […].
4. In order for a company to work efficiently, it must identify and manage many correlated activities. Any activity using resources and managing incoming element transformation into outgoing elements may be considered a process. A process’ outgoing element often constitutes the incoming element of the next process.
a) to understand and satisfy the requirements;
b) to consider the processes in terms of added value;
c) to monitor the performance and efficiency of the processes;
d) to continuously improve processes based on objective measures.
It is desirable that the choice of the quality management system result from a strategic decision of the organization The conception and implementation of a quality system takes into account variable needs, the company’s specific objectives, the products, the procedures that are in place, as well as the size and structure of the company. This international standard does not target the uniformity of the quality management system structures or the documentation.
Quality management system requirements stated in the present International Standard work as a complement to product related requirements.
The present International Standard encourages the choice of a process approach, in the development, the implementation and the efficiency improvement of a quality management system in order to increase customer’s satisfaction through the respect of their requirements.
To operate in an efficient manner, an organization must identify and manage numerous closely related activities. Any activity using resources and administrated in a way to allow the change of input elements / data into output elements / data, may be considered a process. The output element / data of a process, often represents the input element / data of the next process.
“The process approach” means the application of a process system within an organization, as well as the identification, interactions and the management of the process.
One of the advantages of the process approach is that it allows permanent mastering of the relations between processes within the process system as well as their combinations and interactions.
When used in a quality management system, this approach indicates the importance of :
a) Understanding and meeting requirements
b) Considering processes in terms of added value
c) Measuring the performance and the efficiency of processes
d) Permanently improving processes based on objective actions
The quality management system model based on processes illustrated on figure 1 demonstrates relations between processes described in articles 4 to 8. This figure demonstrates the significant role held by customers when defining requirements as output elements / data. The supervision of customers’ satisfaction requires evaluating information on the customers’ perception on the organization’ response to their requirements. This model covers all requirements of the present International Standard, but does not reflect the processes in details.
NOTE 1 Moreover the ” Plan, do, check, act (PDCA)” concept applies to all processes. It may be defined as follows :
PLAN : Establish objectives and necessary processes to provide results that meet customers’ requirements and the organization’s policies.
DO: Apply the processes.
CHECK: Supervise and measure processes and product in the light of policies, objectives and product requirements, then explain the results.
ACT: Undertake actions to permanently improve processes performance.