ISO-9001

ISO-9001

Definition

ISO-9001 is a standard that establishes requirements regarding a quality management system. This standard helps businesses and agencies to become more efficient and to increase client satisfaction.

The ISO-9001 quality system in a 6 point-plan:

1- Process structuring;
2- Meeting client requirements;
3- Identification and elimination of recurrent issues;
4- Elimination of money waste with business resumption, client complaints and/or execution logistics;
5- Developing better business practices;
6- Continuous improvement.

Why would you choose us?  To have a choice!!!

OBJECTIF QUALITÉ offers its expertise and its services to businesses and agencies willing to start and mostly, to succeed in the implementation process of a conformant management system to the recordable ISO standards of the 9000, 14000, 45000, 37000, 27000 series and/or other technical standards.

We offer these services in the form of « Turnkey » or follow-up « Consultant » type.

1- Turnkey

Be better equipped with this completely unique PLANISO® « tool » …

We are equal partners working to simplify the implementation:

– Eliminating unnecessary documents;

– Involving your staff members;

The required normative monitoring of the different management systems;

– Quick and intuitive implementation;

– The active participation of all management levels;

Regrouped recorded information;

– Staff training;

– Management support;

– Registration audit participation.

 

2- Consultant/coaching

We are advisors to one or more specific requirement by participating to these following steps:

– Document development;

– Elimination of unnecessary documents;

– Involving your staff members;

– The required normative monitoring of the different management systems;

– Quick and intuitive implementation;

– The active participation of all management levels;

– Regrouped recorded information;

– Staff training;

Management support;

– Registration audit participation;

Standard requirements in 10 points:

ISO-9001 in 10 strategic points:
1- Scope of application;
2- Normative references;

3- Terms and definitions;
4- Organizational structure;
5- Leadership and commitment;
6- Planning, risk analysis;
7- Support ;
8- Conducting operational activities; 

9- Performance evaluation;

10- Improvement.

The 3 traps : Do not fit the head to the hat

1- Avoid describing what you wish as a business and not what you do.
2- Avoid disregarding the entire business from the process.

3- Avoid asserting uncontrolled facts.

 

Useful documentation tips for an efficient migration towards ISO-9001:2015

The real question is: Is it easier to start afresh or to use the existing standard?

1. A sound documentation system requires much less effort for the transition to the new standard. Sometimes it is quicker to start from scratch than correcting a document containing inconsistencies.

2. With all participants, validate your current documentation and note any discrepancy. Then, compare your results.

3. Too often, companies try to dazzle the registrar who will be auditing. Do not complicate your systems if they are already efficient.

4. Inclusiveness is imperative. From the beginning of the procedure writing, working methods must be collected from all involved workers. This step determines the result to be achieved.

5. Task, roles and responsibility descriptions require involvement of all parts of the organization. Furthermore, it is essential that the system manager is provided with the necessary authority to obtain respect.

6. If the system is well constructed, the costs pertaining to these management systems (ISO-9001, ISO-14001 and following) should be profitable as soon as their first year of implementation.

 

A few practical tips regarding generalities

1. It is recommended that the adoption of a management system comes from a strategic move. Design and implementation of a quality management system hold into account varying needs, particular objectives, products to supply, implemented processes, the company’s size and structure.

2. The management requirements stated in the International Standards are complementary to the product-related requirements.

3. The International Standards promote the adoption of a process approach when developing, implementing and improving the efficiency of the management system, in order to increase the client satisfaction in respect to their requirements […].

4. In order for a company to work efficiently, it must identify and manage many correlated activities. Any activity using resources and managing incoming element transformation into outgoing elements may be considered a process. A process’ outgoing element often constitutes the incoming element of the next process.

5. A «process approach» designates the application of a system of processes at the heart of the company, as well as the identification, the interactions and the process management.

6. One of the advantages of this process approach is the combination and interaction between the processes.

7. When it is used in a management system, it highlights the importance:

a) to understand and satisfy the requirements;
b) to consider the processes in terms of added value;
c) to monitor the performance and efficiency of the processes;
d) to continuously improve processes based on objective measures.

8. Planning: establish the necessary objectives and processes to provide results corresponding to client requirements and company policies.

9. To do: set up processes.

10. To check: measure and monitor processes and the product in regard with the policies, objectives and product requirements and report the results.

11. To act: undertake actions to permanently enhance process performances.